How many times have we made mistakes or hurt someone’s feelings to the point where we had to apologize for our transgressions? Apologies have credibility only if they’re followed by consistent actions.

An apology, whether by Tiger Woods or by a person who is always late, will only be valued if the offenses are not repeated. Of course, the words of the apology have to be meaningful and sincerely delivered.

So, when you make a mistake, apologize with sincerity and back it up with the appropriate action.