Civility is sometimes neglected due to the stress of work and life responsibilities. Sometimes we make comments that were never meant to be heard. We throw off looks that project dark thoughts.

I am always impressed when folks take the time to be sensitive to those around them. Here are some examples:

• Allowing someone with only a few items who is behind you at a checkout line, to go ahead of you.
• Letting a car in front of you who missed a parking spot, back up and try again.
• Working for a boss who takes over when you are on deadline but need to go home early because of a sick child.
• Smiling when someone gives you a stern look.
• Being offered money to make up the difference when you are at the checkout and discover you don’t have enough cash.
• Calling someone by an incorrect name and the way you are corrected is to be gently reminded of the actual name.

The reason I recognize sensitivity is because these experiences have happened to me.